Accessing
Services
Improving access to the services provided to the CYP patient population requires a whole system approach based on consultation with both the patients themselves and staff.
The initiatives developed by the Pioneer PACE Setter practices have enabled them to become more attractive, welcoming and approachable to younger patients.
Some of the best award winning initiatives designed and implemented are…
- ‘My Medical Passport ‘ for Children with Additional Needs
- Appointment times – more flexible for young people
- Dedicated website section for CYP; BIG RED button design
- Online Video: Introduction to our Practice
- Happy 15th Birthday card with health info and practice links
- Staff photos on website
- Young Persons’ Access working party at the practice
Read more about each of the elements
Supporting young people with additional needs or disability
St Lawrence Surgery have developed a bespoke system for this group of children who are given a ‘passport’ which gives them priority and advises clinicians how best they can communicate with them. Alerts are put on the children’s records. An additional bonus has been the development of their New Diagnosis Pack in response to the negative experiences some parents described at the time leading up to, during and after their child’s new diagnosis at hospital – they knew there was something unique about their child but found it to be a battle to get things sorted out; sometimes this could take 6 months or even a year. In the New Diagnosis pack, the surgery sends an invitation to the parents and child for a 20 minute informal chat about the condition and an offer of support. It has been very well received.