Patient and Staff
Engagement
Listening and learning in partnership with those who receive and provide our care to children and young people is the single most important activity undertaken in working towards the PACE Setter Award.
It is this process which ensures PACE Setter practices design and develop their services around the needs of their local population. Already there have been some excellent examples of innovative and effective engagement just some of which are described here.
Some of the best engagement used by award winners
- CYP Mystery shoppers (14 – 18 yrs)
- Coffee morning for parents with children with additional needs
- Teenage Focus Groups
- 1:1 interviews
- Advertising engagement in local newspapers
- Surveys of families
- CYP Forum including headteachers, Health Visitors and others
- Staff engagement
Read more about each of the elements
Learning from patients and staff – “Be heard in Henfield”
Engagement Stage 1: The practice used an in-house whole team + young people (YP) learning event to;
a. develop the questionnaire for their “Be Heard in Henfield” engagement exercise with families and to b. discuss their practice learning needs regarding the medical care of children and young people.
Engagement Stage 2: “Be Heard in Henfield” launched with promotional material around the village, in the practice and on the website. NB: A £10 Amazon prize voucher offered as incentive to do the questionnaire – this worked well. YP texted, emailed and encouraged to participate by staff. There was an open and interactive discussion where the young people present gave their opinions and ideas.
Feedback: Staff fed back post PACE Setter Application process… that they “feel more able to interact with young people”, ”really pleased that this project has happened”, “motivated by the information about young people disseminated in the talk” “the practice is coming more in line with social media within the healthcare system” “pleased with the birthday card and how it has worked out” “more confident at knowing where to sign post young people to.” Lessons learned – Time frame for project needs to coincide with start of school term/year to enable engagement with schools and questionnaires to them.