Moatfield Surgery

Horsham and Mid Sussex CCG

Moatfield Surgery won the first ever PACE Setter Award and they have been the first to apply and be awarded for the 5 year Revalidation of their PACE Setter Award Status (see below). 

Focus group work with parents/carers/specific carer groups and a separate group for teenagers.

  • Patient surveys
  • Meeting with our Patient Participation Group.

As well as a safeguarding review and assurance, the three key activities Moatfield focussed upon were:

Access for 13 – 18 year olds: development of a dedicated peer-approved area on the website

“We learnt that teenagers feel strongly about their health and want to empower themselves, whilst they have a lot of information at their fingertips (literally) via the web they still have trust in medical practitioners. We felt there was a lot of confusion and misunderstanding over when/who/how/with whom a teenage could consult and over issues of consent and confidentiality.”

Head injury pathways (acute and short term conditions)

“To improve our service and to empower our staff. To set a clear policy that is consistent across the board. To engender a positive culture in the management of CYP from the first contact to the last. We already had an excellent resource with the SCN pathways and wanted to use them to the fullest and to prevent unnecessary attendance at A and E”

Non-clinician education and training

“We did some workshops and confidential surveys of staff and we learnt again, how enthusiastic our non-clinician team are about patient care. We appreciated how our own experiences as parents and carers and patients can help us in our work. We plan to have biannual workshops of this type to continue to learn from each other.”


“PACE Setter…an example of outstanding practice”

CQC report December 2015, Moatfield Surgery, East Grinstead

Dr. Deborah Allen Video

Dr. Deborah Allen, GP, describing the Moatfield Surgery PACE Setter Work at the 1st Celebration Event (5.59 minutes).

Ongoing PACE Setter Award Status – Revalidation after 5 years – Application for ongoing status made by Moatfield Practice

Moatfield’s initial PACE Setter award was commended for being particularly strong in the patient engagement exercise which included both patients and staff in a whole team approach. It is therefore important that the Panel saw how this has informed the excellent application made this time round and 5 years on in seeking a revalidation of Moatfield’s PACE Setter Award.

Overall, the Panel felt that Moatfield demonstrated the legacy of the work begun with PACE Setter 5 years ago (keeping your “PACE Setter Lenses” on) which shone through and thrilled the Panel.

The three Key Activities tackled this time round included:

Town-wide educational event (especially with receptionists) across all East Grinstead to impact on A&E attendances (in collaboration with the CCG Communications team)

The practice GP Mental Health lead worked with the two main local secondary schools to better address Emotional Health and Wellbeing (and will seek to include the local private schools too) – The Surgery submitted the excellent material for their website (which was co-produced with teachers, their whole team and teaching staff).

Young Carers campaign to raise awareness amongst their Whole Team and to improve the quality for this part of their population – they even have an “unseen hand” which moves the “Young Carers” lighted sign around to keep this high in the mind of staff. This has been included on their website too with the material produced by young people.

Their current website is at:

Award Event for the Whole Team at Moatfield Surgery to present their PACE Setter Award (5 year Revalidation) held on 21st February 2020 at the Practice


September 2015 Award

P – Teenage focus group

A – Dedicated website for youth which is peer reviewed, Big Red Button

C – Head injury pathways; Safeguarding

E – Non-Clinical Education