Pulborough Medical Group

Coastal West Sussex CCG

Pullborough Medical Group undertook a significant piece of engagement with a GP undertaking in-depth telephone interviews (five hours in total) with over 60 patients/families.

This allowed a different level of probing of the issues and helped confirm that the further educational initiatives planned with receptionists to consolidate practice is in line with the engagement feedback.

This planning by the practice team crucially informed by engagement is exactly what the PACE Setter Award encourages and is laudable.

Accessing services – improving the online information aimed specifically at their young people as raised by the engagement activity. Their start point was to prepare a video to inform younger patients about the practice (see “introductory video” below) with a view to a sister website containing information specific to  young people. PMG commented “ that it was enlightening to see the building from a young person point of view.”

Dr Nikki Tooley more recently describes now having her ‘Pace Setter lenses’ which have resulted in more innovation and collaboration as a practice team to enhance and improve services for CYP.

Dr. Nikki Tooley, GP PACE Setter Lead at Pulborough, showcasing their introduction video to the practice for young people (6.47 minutes).

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